Terms & Conditions

Terms & Conditions

The following will explain our Terms & Conditions, relating to Websites By Design and the services that we offer. It is your duty as the client to make yourself familiar with our Terms & Conditions. 

Design Process

When starting the website design, you will have a total of 2 Website Reviews. This means that you have 2 opportunities to provide us with the necessary changes you require done onto your website whilst in the design phase. Should you require more than 2 Website Reviews, an extra charge of R120 will be due.

Cancellation Process

We have a 30 day Cancellation period. This means that any invoices raised within the 30 day cancellation period, will need to be accounted for. If you choose to cancel your website with immediate effect you will have to pay a once off fee of R300.. Should you decide to cancel your website before the website has been completely designed, the rest of your design fee will still need to be accounted for and the R300 immediate cancellation fee will not apply to those who are still within the design phase.

Websites By Design Trademark

All websites produced through Websites By Design will have our company trademark within the footer of the website. If you wish to have this removed, a fee of R150 will need to be paid. Once the payment has been made, we will remove our trademark from your website.

Website Files

Should you request your website files for the website we’ve designed for you. The  following website files will be provided upon your request: 

  1. XML File
  2. Divi Theme Options
  3. Divi Theme Customizer

Monthly Packages

Monthly Packages and their payments will need to be made anywhere from the 28th to the 1st of each month. This will ensure that your website stays online and that you receive the services you are paying for according to the package that you’ve chosen. 

Hourly Rate

When purchasing a domain name with a once-off charge, this means that there will be no monthly hosting fees. However, should you require additional website edits after your website has gone live, there will be billing rate of R120 per hour. A report will be sent across to you, which demonstrates the amount of time spent on your website edits from start to finish.

Once Off Domain Purchases

Any domain that has been purchased as a once off domain, will have a yearly renewal fee attached to it. All once off domain purchases are valid for one year after the original date of purchase. Once the year has expired, a renewal fee will be charged. The renewal fee will vary depending on the type of domain you have chosen , for Example: .com , .co.za , .net , .org etc.

All Website Designs Include

The following services and features are included within all of our Website Designs:

Mobile Responsive

SEO Jumpstart Setup

1 Email Account

2GB Storage

Unlimited Users

Secure Connection

Monthly Package Details

Please have a read through our Monthly Packages, to make yourself aware of what each package entails. Each of these pacakges caters for a specific client market according to what suits you best.

Standard Package

Our Standard Package caters for our more hands-on customers. You will only be able to get in contact with us via email or chat support. We are here to assist and advise you with your Website Edits and will provide you with guidelines on basic website edits, but we will not be able to the edits for you. You will also be receiving 30 minutes of Basic Search Engine Optimization indexing for your website.

This package also includes the following:

  • Google Analytics Report
  • Domain & Email Hosting
  • Email Support
  • Chat Support

Premium Package

This is our most poular option, our Premium Package. This will allow you to get in contact with us at anytime through our chat support , calling us or via email. You will also be receiving 2 Hours of Website Maintenance per month, as well as 30 minutes of Basic Search Engine Optimization Indexing. This is for our customers who will not have the time to edit the website themselves.

This package also includes the following:

  • Google Analytics Report
  • Domain & Email Hosting
  • Monthly Maintenance Report
  • Phone Support
  • Email Support
  • Chat Support

Platinum Package

This is our traffic and performance enchancing, Premium Package. You will be able to get a hold of us at anytime. The package offers 3 Hours of Website Maintenance per month. Along with 2 Hours of Advanced Search Engine Optimization Indexing. This package is aimed at getting your website to be ranked  higher on the Google Search Results

This package also includes the following:

  • Google Analytics Report
  • Domain & Email Hosting
  • Monthly Maintenance Report
  • Phone Support
  • Email Support
  • Chat Support

Standard Package

Our Standard Package caters for our more hands-on customers. You will only be able to get in contact with us via email or chat support. We are here to assist and advise you with your Website Edits and will provide you with guidelines on basic website edits, but we will not be able to the edits for you. You will also be receiving 30 minutes of Basic Search Engine Optimization Indexing for your website.

This package also includes the following:

  • Google Analytics Report
  • Domain & Email Hosting
  • Email Support
  • Chat Support

Premium Package

This is our most poular option, our Premium Package. This will allow you to get in contact with us at anytime through our chat support , calling us or via email. You will also be receiving 2 Hours of Website Maintenance per month, as well as 30 minutes of Basic Search Engine Optimization Indexing. This is for our customers who will not have the time to edit the website themselves.

This package also includes the following:

  • Google Analytics Report
  • Domain & Email Hosting
  • Monthly Maintenance Report
  • Phone Support
  • Email Support
  • Chat Support

Platinum Package

This is our traffic and performance enchancing, Premium Package. You will be able to get a hold of us at anytime. The package offers 3 Hours of Website Maintenance per month. Along with 2 Hours of Advanced Search Engine Optimization Indexing. This package is aimed at getting your website to be ranked  higher on the Google Search Results.

This package also includes the following:

  • Google Analytics Report
  • Domain & Email Hosting
  • Monthly Maintenance Report
  • Phone Support
  • Email Support
  • Chat Support

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Cape Town , Surrey Estate, ATHLONE, 7764

GET IN TOUCH 

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Cape Town , Surrey Estate, ATHLONE, 7764